Building an inclusive and diverse design team in Digital Identity
Setting up design capability and team for the Digital Identity programme in order to meet ambitious goals and timelines.
Tagged “casestudy”
Designing the GOV.UK Design System service
Developing the GOV.UK Design System's contribution, assurance, and support model. While also helping to grow the community across the UK government.
Improving whole user journeys on GOV.UK
Bringing guidance, services, and teams together across the Start a Business user journey on GOV.UK. Developing an approach for future user journeys that cut across multiple organisation.
Helping GOV.UK users get Coronavirus support
Designing, delivering, and iterating a tool that provided guidance and support to thousands of vulnerable people affected by coronavirus from April 2020 to March 2022.
Enabling people to set up cross government service communities
Setting up and scaling service communities to join-up policy, digital, and delivery across an end to end user journey - Starting a business, Getting health and benefits, Importing and exporting, and others.
Helping users prepare for Brexit across the GOV.UK programme
Delivering a "Brexit checker" on GOV.UK to help users prepare for Brexit. Joining up teams, services, and guidance on GOV.UK to spot areas to improve, reduce duplication and complexity.
Improving equity, diversity and inclusion in the GDS design community
Taking a user-centred approach to understanding inclusion and exclusion in the GDS design team. Mapping user journeys, conducting user research, and implementing changes to community spaces and practices.
Capability building in user centred design and service design
Supporting the wider design community across government by running training courses, facilitating workshops, and providing coaching
Research on how to better support juniors in GDS
A discovery project to understand the experience of junior staff in GDS and make recommendations to improve.