Setting up design capability and team for the Digital Identity programme in order to meet ambitious goals and timelines.
Developing the GOV.UK Design System's contribution, assurance, and support model. While also helping to grow the community across the UK government.
Bringing guidance, services, and teams together across the Start a Business user journey on GOV.UK. Developing an approach for future user journeys that cut across multiple organisation.
Designing, delivering, and iterating a tool that provided guidance and support to thousands of vulnerable people affected by coronavirus from April 2020 to March 2022.
Setting up and scaling service communities to join-up policy, digital, and delivery across an end to end user journey - Starting a business, Getting health and benefits, Importing and exporting, and others.
Delivering a "Brexit checker" on GOV.UK to help users prepare for Brexit. Joining up teams, services, and guidance on GOV.UK to spot areas to improve, reduce duplication and complexity.
Taking a user-centred approach to understanding inclusion and exclusion in the GDS design team. Mapping user journeys, conducting user research, and implementing changes to community spaces and practices.
Supporting the wider design community across government by running training courses, facilitating workshops, and providing coaching
A discovery project to understand the experience of junior staff in GDS and make recommendations to improve.