Ignacia Orellana

Tagged “casestudy”

Improving whole user journeys on GOV.UK

Bringing guidance, services, and teams together across the Start a Business user journey on GOV.UK. Developing an approach for future user journeys that cut across multiple organisation.

Helping GOV.UK users get Coronavirus support

Designing, delivering, and iterating a tool that provided guidance and support to thousands of vulnerable people affected by coronavirus from April 2020 to March 2022.